Staying Safe and Avoiding Scams with Cash App
Cash App
wants to help you keep your money safe. To do so, follow these best practices
for recognizing and avoiding scams, reporting phishing attempts, and keeping
your Cash App account secure. Please note that Cash App to Cash App payments
are instant and usually can’t be canceled.
How to
Avoid Scams and Fraudsters
We want to
help you keep your money safe and secure. Here we’ll discuss how to recognize
and avoid scams, as well as how to recognize and report fraudsters trying to
steal your money and your information.
Cash App
payments are instant and usually can’t be canceled. It’s important to follow
these best practices regarding scammers, fraudsters, and phishing attempts.
Common
questions about scams and fraudsters:
Q: Does Cash App have customer service phone support?
A: The best way to contact Cash App Support is through
your app. Tap the profile icon on your Cash App home screen, select Support,
and navigate to the issue.
For more
ways to reach out including Cash App Support's verified phone number, check out
Contact Cash App Support here.
Q: Does Cash
App give away free money?
A: The Cash
App team holds periodic sweepstakes on our official Twitter account
(https://twitter.com/CashApp) where Cash App customers can win money through
Cash App. These sweepstakes never require participants to provide anyone with
their sign-in code or PIN. We also never ask customers to send a payment, make
a purchase, download any application for “remote access,” or complete a
"test" transaction of any kind. All payments are sent from the
verified Cash App account, displayed with a blue checkmark. Currently only US
residents can participate in this program. For more information on Cash App
Fridays, see https://cash.app/legal/us/en-us/supercashappfriday.
Q: Is it safe to send money to people I don’t know?
A: No! Only send payments to people who you trust. For
guidance on cancelling a payment, see https://cash.app/help/us/en-us/3051.
Q: Will Cash App Support ask for personal or account
information?
A: No! Do not provide anyone with personal information
like your Cash App PIN or sign-in code. Cash Support will never ask you to
provide your sign-in code, PIN, or other sensitive information like your bank
account information. Cash Support will never require you to send a payment,
make a purchase, download any application for “remote access,” or complete a
"test" transaction of any kind.
Q: Can I dispute a purchase if I pay someone ahead of
time?
A: Never pay someone who you don’t trust for something
promised to you in the future (like a puppy from an upcoming litter or a lease
on a new apartment). Most payments are instant and usually cannot be cancelled.
For guidance on disputing a Cash Card purchase, please see
https://cash.app/help/us/en-us/309115-cash-card-dispute-purchase. In general,
if something sounds too good to be true (like free money in exchange for small
payment), it’s a scam.
Avoid
Fraudsters and Protect Yourself - Never Provide Anyone with Your Sensitive
Information
Fraudsters
often attempt to steal customer data and gain access to accounts by pretending
to be a Cash App customer service representative. If someone claiming to be a
Cash App service representative asks for your sign-in code or PIN, asks for you
to send them money, or asks for personal information, it’s a fraudster.
No Cash App
service representative will ever ask for your sign-in code over the phone, on
social media, or through any other channel. Never give anyone your sign-in
code. This unique code helps keep your account safe and secure from scammers
and fraudsters.
No Cash App
service representative will ever ask for you to send a payment to any Cash App
account. There is never a valid reason to send money to an account claiming to
be Cash App or Cash App support.
No Cash App
service representative will ever ask you to provide sensitive information like
your full debit card number, your bank account information, or your Social
Security Number. Never provide detailed personal information to anyone
purporting to work for Cash App on any channel including the phone, email, social
media, or text messages.
If you
believe that you have fallen victim to a fraudulent phishing attempt or scam,
please change your Cash App PIN immediately and then report the incident by
contacting Cash App Support.
How to
Recognize and Avoid Scams to Keep Your Money Safe
When using
Cash App to send money, we strongly recommend that you:
·
Only
send payments to people who you trust
·
Verify
and double-check all recipient information before sending any payment to
confirm you are sending money to the correct person
·
Don’t
send money to someone promising something in the future (like free money in
return, for example).
Common
Types Of Scams:
Cash App
strives to be a safe place for customers to send money instantly to those they
know and trust. Please keep these best practices in mind before you send
payments on Cash App to ensure your money is always safe and secure.
If someone
is promising something that sounds too good to be true (e.g., a “hack” or free
money in exchange for you sending them a payment first), then it is almost
certainly a scam. Always be wary of individuals promising you anything. What
scammers do, by and large, is promise you something, take your money, and then
never deliver on what they promised. Here is a list of common scams to help you
avoid them:
Cash
Flipping Scam
Scammers
will claim to have the ability to “flip” your money, promising to increase your
money if you first send them funds (sometimes they call this a “clearance fee”
or “account verification”). These scammers will accept your funds and then
never send you anything in return. If someone is promising you free money in
return for sending them a payment, it is a scam.
There are no
legitimate businesses that are “flipping cash.” They are all scams.
Payment
Claiming Scam
Sometimes
scammers will ask you to “claim” a payment that you “deserve” by sending money
to them. These payment-claiming attempts are always scams. Never send money to
another person expecting a larger payment in return. Just like with Cash
Flipping, if someone is promising you free money in return for sending them a
payment, it is a scam.
Moreover,
Cash App will never request funds from a customer for any reason. There is no
such thing as “claiming” a payment by sending money to Cash App.
Puppy/Pet
Deposit Scam
Scammers
will claim to have an upcoming litter and request a deposit in order to secure
one of the puppies or kittens. These scammers usually post fake photos, won’t
communicate over the phone, and will offer to sell purebred,
highly-sought-after animals at an extremely low price. Since Cash App cannot
guarantee a refund if you don't receive what you pay for, it’s safer to send
money over Cash App once you meet the buyer in-person and receive whatever has
been promised to you.
Don’t send
money to someone you don’t know who is promising to deliver you something at a
later date. Always verify those you send money to and pay them after you receive
that which you purchased.
Apartment /
Home Rental Deposit Scam
Scammers
often promise a good or service without ever providing proof that it actually
exists . This includes promising to find you a cheap apartment, or offering an
apartment at a much lower rate than normal, but requiring you to send them a
deposit first (e.g., before touring the prospective rental).
Never send
money to someone you don’t know who is promising to deliver you something at a
later date - like an apartment rental. If you can’t verify who someone is or
the legitimacy of what they are offering, it’s probably a scam.
Avoid Fake
& Fraudulent Cash App Service Representatives
Find out how
to contact verified members of Cash App support here at Contact Cash App.
There, you'll find instructions for how to reach out through your app to get
help, and our official support phone number. Cash App Support is only available
through these channels.
Cash App
Support will never ask you to provide your sign-in code or PIN, and will never
require you to send a payment, make a purchase, download any application for
“remote access,” or complete a "test" transaction of any kind.
You likely
won’t be able to recover funds lost if you give a third party access to your
account by calling a fake number and providing sensitive information like your
PIN or sign-in code.
If someone
pretending to work for Cash Support does any of the things above, they’re a
scammer trying to gain access to your account and steal your money.
Reporting
Phishing Attempts
What is
Phishing?
Phishing is
an attempt by a fraudulent actor to collect personal and/or financial
information through social media, email, phone, or text message. Victims of
phishing scams are sometimes directed to enter their information into fake
websites posing as real ones.
Verified
emails from Cash App will always come from a @cash.app, @square.com, or
@squareup.com address. If you have an open brokerage account you may receive
emails from support@drivewealth.com, to learn more check here.
If you
receive a suspicious social media message, email, text message, or phone call
regarding Cash App, or see a phone number that you believe is illegitimate,
please contact support through your app or at cash.app/help to report the
incident. Cash App will investigate and take necessary actions.
Please note
that there are currently no phone numbers that you can find online to call and
speak with Cash App Support.
What can I
do if I get scammed on Cash App?
Please reach
out to our Cash Support team to report scam-related activity on your account.
You can find a guide to contacting a Cash service representative through
https://cash.app/contact.
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